At STACKS, we are committed to delivering your handcrafted leather shoes safely and efficiently.
Processing Time
• All orders are processed within 1–3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
• Canada: 2–5 business days
• USA: 4–8 business days
• International: 7–15 business days (may vary by location)
Delivery timelines are estimates and may vary due to external factors.
Shipping Charges
• We offer free shipping on most orders (if applicable).
• Any applicable shipping fees will be clearly displayed at checkout.
Order Tracking
• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order in real-time until delivery.
Customs & Duties (International Orders)
• For orders outside Canada, customs duties, taxes, or import fees may apply.
• These charges are the responsibility of the customer and are not included in the product price.
Incorrect Address / Failed Delivery
• Please ensure your shipping details are correct at checkout.
• STACKS is not responsible for delays or losses due to incorrect or incomplete addresses.
• Additional shipping charges may apply for re-delivery.
Lost or Delayed Packages
• If your package is delayed or lost in transit, please contact us.
• We will assist you in coordinating with the shipping carrier.
Damaged Packages
• If your order arrives damaged, please notify us within 48 hours of delivery with photos.
• We will arrange a replacement or solution as quickly as possible.
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Important Note
As our products are handcrafted, slight delays may occur during high-demand periods to ensure quality is never compromised.
